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Customer Service Representative French

2.00 to 3.00 Years   Pune   25 Feb, 2020
Medline Industries India Private Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

This position is responsible to provide World Class Customer Service to Medlines French Customers and Sales Representatives.

Some of the responsibilities are:

  • Order Entry for French Customers.
  • Ensures Order maintenance in QAD and also appropriate maintenance for EDI orders, from order entry to order Invoicing.
  • Review all reports on a regularly basis to ensure proper maintenance and to support month end and year end closings
  • Follow internal processes and policies Work related SLA s.
  • Keep updated about any new system or process enhancements.
  • Follow required training to perform the job with great efficiency.
  • Any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
  • Place claims complaints.
Skills / Experience / Qualifications Essential Skills
  • Excellent verbal and written communication skills with ability to liaison with European counterparts in French language.
  • Basic French language skills is a Must .
  • Methodic and structured organization skills.
  • Self-motivated and able to prioritize and organize a busy workload.
  • Proficient with MS Office.
  • Able to work well on own initiative or as part of a team with different cultural and national backgrounds.
  • Confident in dealing with individuals at all levels internally.
Educational Qualification
  • Bachelor s degree and relevant experience with Customer Service function.
  • Customer Services training is a plus.

Work Experience:

  • 1-3 years of relevant experience is desired. Hands-on experience on QAD as an ERP is a Plus.
  • Strong administrative background.
  • Previous Customer Service Experience.
  • Knowledge of the medical supplies market place is a Plus.
  • Experience in related business functions such as purchasing, supply chain or sales is Plus.
,

Keyskills :
customer servicesales billingcustomer relations accountsms office supply chainlanguage skills

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