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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Retail |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
We are looking for an enthusiastic individual to join our company who will act as liaison between our company and its current and potential customers. The successful candidate should be able to accept ownership for effectively solving customer issues, complaints and queries and keeping customer satisfaction as an utmost priority. If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!
Responsibilities -
1. Manage inbound calls, chats and emails. 2. Update customer information in the customer service database during and after each call. 3. Act as a liaison between the delivery team, customers and vendors. 4. Engage in problem-solving and process improvement. 5. Develop strategies to ensure judicial usage of resources and timely delivery. 6. Proactively work on building process improvements to enhance customer experience.
Required Candidate profile -
- Work Experience: 0-2 Years - Competitive compensation and exceptional benefits. - An upbeat and positive work environment with flexible working hours. - Limitless career growth - Outstanding work culture with rapid advancement potential.
,Keyskills :
salescustomer servicecustomer supportcustomer relationstroubleshootingpositive work environmentcustomer experience managementinbound callsproblem solvingcorporate liaisonconstitutional lawprocess improvementdatabase managementcustomer experie