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Customer Support Manager / Project Manager

5.00 to 10.00 Years Pune 09 Jan, 2021

Eviska Infotech Pvt Ltd

Job Location	Pune
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	Sales / BD
EmploymentType	Full-time

Job Description

To carry out customer support activities by individual and team responsibilities

To complete the task undertaken within the shortest possible time frame

To regularly meet the clients and update them on our new product.

To support Systems/AMC Sales Teams to generate business leads pa (new business / AMC / any other).

New installations according to new business / sales

Preventive Maintenance of Systems under warranty and AMC to be planned and executed as per signed SLAs

All Service calls to be attended as per QC Policy

Ensures and provides quality service to both internal and external customers

Provides back-up support to other group members in the performance of job duties as required Processing of orders received.

Relationship management with clients to build brand loyalty & ensure total customer satisfaction

CS Manager will ensure For major projects /Multiple sites/critical functional areas involvement of Customer support person prior to submission of proposal for understanding of requirement & prepare Bill of Material

CS Manager will ensure Training for customer support department on every working Saturdays on preparing BOM s

Arrange Engineers meeting with Management fortnightly for activities analysis

Willing to travel outside of Mumbai.

Desired profile of the candidate:Skills Requires:

Goodcommunication skills (verbal and written)

Team Handling

Client Coordination

Project managment

,

Keyskills :
salescustomer servicecustomer supportdeliverycustomer relationsfire alarm systemproject management softwarefire alarmnew businessteam handlingProject Manager

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