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Customer Support Representative

0.00 to 5.00 Years   Pune   01 Oct, 2022
SMART LION
Job LocationPune
EducationNot Mentioned
SalaryRs 2.5 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Greetings,I am sharing theJobDescriptionwith you.Please find below theJobdescription.JOBDESCRIPTION:Designation: Executive/Sr. ExecutiveLocation: AhmedabadQualification:12THJobProfile:The candidate would be responsible for handling Voice/Chat queries for the UK/Ireland Consumer & Enterprise customers. They would be required to perform Voice/Chat tasks to mitigate areas ofcustomerdissatisfaction, process failure and advisor failure by conducting a full investigation.Key accountabilities and decision ownership:
    • Respond and troubleshoot allcustomerinteractions via any channel, and identify appropriate service solutions, including upsell opportunities in an efficient and timely manner.
    • Make a positive impression with thecustomerthrough every interaction, contributing to positive NPS in line with team and individual goals.
    • Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets
    • Identify and communicate areas for improved efficiencies forcustomerservice.
    • Understand Companys vision and goals; demonstrate alignment to these in attaining the teams goals and in relationships with other people.
    Core competencies, knowledge and experience:
    • 2 to 7 years experience incustomerservice.
    • Responds constructively to change.
    • Able to adhere to companys processes and contributes to process improvements
    • Use knowledge of products, technology, processes and systems to solve problems that impact our customers.
    • Brings thecustomerexperience into every decision; Acts as acustomerchampion and takes accountability for identifying and addressing underlying service issues.
    Desired Profile:
    • Should have at least completed academics tillBachelors.
    • High levels of computer literacy.
    • Excellent verbal communication skills.
    JobTime:24x7 (Rotational Shift).5 Days working (rotational week-off)Thanks and Regards Rajesh Ramchandani

Keyskills :
uk shiftinternational voice processcustomer supportinternational call centercustomer retentionnight shiftcustomer support executive

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