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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
AffinityX provides a workflow solution to our clients and production teams to support the advertising services division AffinityX Enterprise Service Bureau (AESB). This workflow is an integral part of our delivery mechanism. AESB is a pre-configured, hosted solution and all software licenses and hardware are provided, set up and managed by AffinityX. Because of our continued success, we are looking for highly-motivated individuals who want to be challenged by clients who use AESB.Required SkillsProficiency in prepress technologyUnderstanding of Preflight Logs, OPIExperience in troubleshooting workflow applicationsGood knowledge of XMLExcellent customer service skillsAttention to detail (able to take concise case notes)FlexibilityExperience / EducationBachelors degreeApplicant must have a minimum of 3-4 years experience providing customer service on commercial grade, technical, enterprise applications (i.e. level 2 or 3 support) in the prepress/ design / publishing/ advertising industryLanguage AbilityGood communication skills (oral and written), ability to analyze and interpret general business procedures, technical proceduresResponsibilities and DutiesClient support and technical issue resolution via email, phone and other electronic meansObtain general understanding of OS and application operations related to company offered servicesIdentify and correct or advise on operational issuesProvide ongoing supportPreferred Skills / Strong Working KnowledgeHas prior experience in design/ publishing/ advertising domainAble to work independently and efficiently to meet deadlinesAble to promptly answer support related emails, phone calls and other electronic communicationsSelf-motivated, detail-oriented,
Keyskills :
troubleshooting networking ssueresolution clientsupport customerservice communicationskills technicalsupport