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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Control day to day operation support issuesAcc ountable for meeting & improving SLA & KPIs for the applications& bull; Should be flexible to work in shifts, weekends, Public Holidays on r otational basis Provide on-call support as and when required. Suggest improvements Responsible for alloper ational management aspects of incidents End-to-end ownership o f the incidents , communication between business and support teams; issue resol ution Securing incidents are resolved within SLA &n bsp;Participate in Change, Release and Deployment activities and Transformation plans Co-ordination with all support groups Continuous engagement with operations and support teams to understand the ongoi ng risks within the business and address it in timely manner A bility to drive process improvement to continually improve serviceand reduce c osts Constantly challenge to review methodology to enhance del ivery Develop and manage resource utilization,billing, and o ptimization process Analyze performance bottleneck based on mo nitoring dataPrior work experience in L2 Application operation support with e xposure to AWS 7-10 years of work experience Strong knowledge of online domain and journeys Ability to trou bleshoot and provide solutions to critical issues End to End t icket ownership with a focus on improving user experience through first time re solution and timely response Knowledge of AWS:o Ela stic Cloud Compute (health check & AMI, Cloud watch etc.) o Iden tity & Access Managemento Security Groupo Cloudwatch (configuration & monitoring)o Autoscaling o Basic kno wledge of Load Balancer, Elactic container service, Virtual private cloudo Configuration of authorization policies & routing ruleso Configuration of throttling modelso Light-weight orhestration models o Config UI,Engineering Degree/Science Degree/ or equivalent