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Deputy Manager

7.00 to 10.00 Years   Pune   30 Mar, 2019
Vodafone
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
Industryelecom / ISP
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

  • Control day to day operation support issues
  • Acc ountable for meeting & improving SLA & KPIs for the applications
  • & bull; Should be flexible to work in shifts, weekends, Public Holidayson r otational basis
  • Provide on-call support as and when require d. Suggest improvements
  • Responsible forall oper ational management aspects of incidents
  • End-to-end owners hip o f the incidents , communication between business and support teams;issue resol ution
  • Securing incidents are resolved within SLA
  • & bull;&n bsp;Participate in Change, Release and Deployment activities and Transf ormation plans
  • Co-ordination with all support groups
  • &bu ll; Continuous engagement with operations and support teams to understand the ongoi ng risks within the business and address it in timely manner
  • &b ull; A bility to drive process improvement to continually improve service and reduce c osts
  • Constantly challenge to review methodology t o enhance del ivery
  • Develop and manage resource utilization, billing, and o ptimization process
  • Analyze performance bottlen eck based on mo nitoring data
  • Prior work experience in L2 Application operation support with e xposure to AWS
  • 7-10 years of work experience
  • Strong knowledge of online domain and journeys
  • Ability to troubleshoot and provide solutions to critical issues
  • End to End ticket ownership with a focus on improving user experience through first tim e re solution and timely response
Knowledge of AWS:
  • o&nbs p;Ela stic Cloud Compute (health check & AMI, Cloud watch etc.)
  • o&nbs p;Iden tity & Access Management
  • o Security Group
  • o Clou dwatch (configuration & monitoring)
  • o Autoscaling
  • o Ba sic kno wledge of Load Balancer, Elactic container service, Virtual private clo ud
  • o Configuration of authorization policies & routing rules
  • o Configuration of throttling models
  • o Light-weight orhestrat ion models
  • o Config UI
, Engineering Degree/Science Degree/ or equivalent

Keyskills :
bankingapplicationbillingengineeringoperationsprocessmanagementsecuritysaleserviceuserbusinessdevelopmentimprovementcustomerexperienceaccess

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