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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Function of role is to support 2nd line support operation for Cisco Unifiedcommunications services/ Voice over IP solutions (Hosted Collaboration Solution) for global enterprise customers. He/shewould be accountable to identifying root cause and resolving issues in time, round the clock & and perform project and incident based changes to have high availability of services. As part ofnetwork transformation program , role demands to work towards identifying operation automation opportunities, collaborate with development team for required deployment, testing and achieving expected benefitsKey accountabilities and decision ownershipProvide end toend 2nd line technical support for Unified communications services includes data centre infrastructures, IMS and Voice platform till customer end.Request and manage vendor support activitiesResolve external customer s technical issues and attend conference calls that have this in scope.Resolve reported incidents within service levelagreementsProvide input for planning, assessment and implementation, of change requests.Perform major upgrades and changes in core platform- Cisco Call Manager, Unity Connection, CUPS and UCCX.On-board new customers on production environment through changes, testing and updates into inventory database.Managing technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms.Update, maintain and improve the knowledge and inventory database.Core competencies, knowledge and experience [max 5]:Advance knowledge in voice/VoIP networking and CiscoUC Collaboration technologies, specifically: CUCM (Cisco Unified Communications Mgr), Unity Connection (Voice mail), Presence, CUCDM/Voss, Cisco Voice Gateway (MGCP, H323, SIP), Jabber and CUBE-SP.Technical knowledgein at least two of the following areas: IMS, NGIN, ACME SBC, Nexus, Firewall (ASA), Cisco UCS, vCenter and Storage.Scripting/programming experience preferably on Python.Experience on the followingtools: Remedy, Netcool, Palladion, VoIP Future, and Science Logic.Technical / professional qualifications:Any Graduates.6+ years of experience in implementation & incident management role, preferably with primary technical focus on Cisco UC/Collaboration.Good knowledge on Automation tools CognitiveUnderstands new service offerings and methodology and is self-motivated to keep abreast of continual changes in the collaboration technology spaceManager/Senior ManagerBE/ Any graduates,
Keyskills :
resolving issuescisco voice automation toolsdata center root causevoice over ip cisco ucscisco call manager