| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Sales / BDGeneral / Operations Management |
| EmploymentType | Full-time |
Work as a SME/consultant in the team supporting the PEGA applications and integrationlayerMust have experience in application support/maintenanceResolve all queries and issues escalated by first line or Customer Support Tam within SLA timeframes to ensure minimum customer impact.Operate as part of the on-callrotation for second line support.Act as representative as required for planned changes to the Pega systems.Act as primary owner for one or more key Pega systems, Software and system maintenance / health checks are appropriate and scheduled accordingly.For key systems, ensure that appropriate documentation and training materials are available and roll out cross skilling of this dataas appropriate to both first and second line teamsAdhere to testing, security, incident and change management proceduresOperate with the incident managers to ensure speedy resolution of issues and providerequired detail for accuracy of reporting.Work with the problem manager to determine root cause analysis and preventive measures to ensure no repeat of incidents and implement saidmeasures.Attend team meeting and Operations communication sessions as required.Ensuring all incidents and issues for keysystems are added to knowledge baseAbility to work in diverse and multicultural teams and develop a detailed understanding of application operations.Liaising with support groups and other departments on planned maintenanceactivities, technical issues and major incidents.Responsible for working with 1 st /2 nd level support teams and 3 rd parties to resolve operational issues.Solid analytical & troubleshooting capabilitiesPassionate to contribute to customer satisfaction combined with an attitude to continuously improve the service delivery qualityFlexible with the ability to maintain effectiveness ina changing environment and new technologiesGood communication (written and spoken). Proactive & self-driven.Good presentation and documentation Skills.Experience in European workEnvironment is an added advantageUnderstanding of Enterprise CRM ApplicationsSolid experiencein PEGAPega Marketing,Pega Administration Console (AES),Pega SOAP IntegrationHandson experience in Weblogic administrationHands on experience in ApacheHands on experience in Unix and SQLTroubleshooting experience in weblogic & UnixUnderstanding of Incident and problem management processUnderstand, write or maintain complex UNIX Shell scriptsProcess knowledge and soft skillsEligible for team work in an international team with clear communication skillsExcellent ITIL, SOX and KPI knowledgeExperienced in application operations and telecommunicationsTo come up with ideas for a later optimal operationResult oriented way of workingand problem tracking skillsProject experience and know how:Conceptual infrastructure / architecture planning knowledgeAccessManagementRelease strategy and release managementPEGA (Marketing, Administration Console(AES), SOAP Integration)Linux, Shell Scripting, SQL, Weblogic and ApacheKnowledge of ITIL Processes and Project Management methodologies.Goodknowledge of different application architecture, Remedy or Other Ticketing Tool , Monitoring toolsBE/ B Tech/ MCA/ Graduate with background in science,
Keyskills :
documentation ootcauseanalysis rootcause shellscripting softskills