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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Subject Matter expert on VMware AirWatch and/or Microsoft Intune Mobility (MDM) solutions Experience in publishing apps to enterprise app stores and public app stores. Experience in handling a large user base (1,00,000+users). Experience in App Resigning. Experience in managing Airwatch/Microsoft application proxy servers Perform MDM platform functionality testing, user acceptance testing & technical documentation Perform MDM application upgrades and server security patching on regular basis Experience in ITIL / ISO 20k processes. Responsible for supporting service requests, Incidents, root causeanalysis and strong working knowledge & experience of change management process Experience in supporting more than 30k mobile devices inGlobal customer environments Good experience in escalation & operational management of various Mobile devices OEMs, vendors and suppliers Good knowledge on iOS and Android Mobile operating systems and its features/functionality Work closely with OEMs and vendors to identify & report bugs in product and get bug fixes Work closely with MDM Service & Solution owners and also with SME/architects to integrate with other technology solutions Abilityto communicate to global stakeholders and across international and distributedteams and act as role model to the support teams for delivering world class user experience and for taking end-to-end ownership of service quality Excellent communication skills (English Language)Secondary Skills/Responsibilities:- Android for Work. Experience in automation of app resigning and app publishing. Design, draft and implement changes to Airwatch/Intune documentation & SOPs Provide service reporting to Vodafone management and Local marketssupport contacts Compliance with all prevailing processes and SLAs in Vodafone Group and Vodafone Shared Services MaintainMDM service SLAs and KPIs SPOC for Major incidents managementin Mobility service Support Business Continuity Management inMobility service Contribute to Continual service improvement measures Good presentation skills Ability toquickly adapt to changing needsRole: Subject Matter Expert - ALMBand: H2Shifts: 8am-5pm CET , Mon-Fri (i.e. 11:30am-8:30pm IST duringsummers and 12:30pm-09:30pm IST during winters due to daylight savings)Education & Certifications: Any Bachelors or Masters degree in Information Technology/Computer Science/ Electronics/Telecommunications AirWatch/Intune - Expert Level Certifications (preferred) ITIL Foundation certified (preferred), *B.E/B.Tech
Keyskills :
architect presentation server mdm sme enterprise business roduct identify goodpresentationskills