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Desktop Support Engineer-DXC Technology-Pune

3.00 to 8.00 Years   Pune   08 Mar, 2021
CSC India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Greetings from DXC technology (HPE & CSC). We are hiring for Desktop Support Engineers in DXC technology (HPE & CSC) PuneIf interested, please share your updated resume to uthakkar@dxc.com with the below details:Updated CV: Current Location: Preferred Location: Current Company: Total Experience: Relevant Experience: Current CTC: Expected CTC: PAN Card Number: Highest Qualification Notice period:Please find the JD below:JOB Summary:

  • Engineers role is responsible for providing Syngenta End User IT support in a vWIC, WIC, or DSS environment. Engineers will be required to move between service modes and therefore are expected to be familiar with all three modes operations and requirements. The enhanced skill set of the engineers will ensure a more effective and improved End User experience.
The following skill requirements for Engineers:
  • WIC - face-to-face at front desk experiences with:
    • ServiceNow ticket handling
    • Mobile Devices (+ Laptops) HW & SW related issues (strong)
    • How-to assistance of showroom Devices or End User assigned IT Equipment
  • vWIC (Local Service Desk) - experiences with:
    • ServiceNow ticket handling
    • Remote support
    • Software related issues (Standard & Non-Standard)
    • Line of business application related issues
    • Active Directory tool
  • DSS - recommended experience level:
    • ServiceNow ticket handling
    • Microsoft Windows operating system all related issues
    • Microsoft Office 365 ProPlus/2019 all related issues
    • PXE boot staging process (+ updating Master cache PC)
    • HP Desktop & Laptop hardware scopes
      • RAM upgrade
      • Keyboard exchange
      • SSD HD replacement
    • SCCM SW deployment issues (front end)
    • Hand and eyes experiences for MFP, Standalone, Networked Printers & Scanners
    • Smartphones & Portable Devices experiences for SIM configuration, how-to questions, Hand on eyes software issues (IOS, Android, and Windows)
    • Standard and nonstandard HW Devices (peripherals like monitors, label printers, etc.)
    • Meeting room management (Video and Audio Equipment)
    • Servers not supported by Wintel (local task)
    • Network cabling and port patching, Wi-Fi network, replacement of router, HUBS of Switches (local task)
    • Smart Hands and Eyes for any Syngenta support teams
    • Toner replacement MPS (local task)
    • Document management like IP spreadsheets, Asset Management, etc.
    • Stock management (incoming & outgoing IT goods)
    Salary: Not Disclosed by RecruiterIndustry: IT-Software , Software Services Functional Area: IT Hardware , Technical Support , Telecom Engineering Role Category: Technical SupportRole: Customer Support Engineer/TechnicianEmployment Type: Full Time, Permanent ,

    Keyskills :
    desktop supporttechnical supportlifestyle articlescustomer supportbehavioral trainingmicrosoft outlookoperating systemsasset managementsupport engineerstroubleshootingfront desksoftware servicesnetworkingit supportoffice 365it hardware

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