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Desktop Support Engineer-Fiat

3.00 to 5.00 Years   Pune   13 Jan, 2021
Future Focus Infotech Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Desktop Support Engineer-Fiat This requirement is valid till 12-02-2021Required Skills: Desktop supportLocation: PuneDomain: Engineering Automobile & ManufacturingQualification: Any Degree Experience: 3-5 yrs.Job Description with Roles & Responsibilities:

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
Skillset:
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
Login to Apply,

Keyskills :
troubleshootingnetworkinglanoperating systemsmicrosoft outlookcontinuous improvement facilitationdesktop supportproblem solvingnetwork securitytechnical supportoffice automationremote troubleshooting

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