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Desktop Support Engineer L2

2.00 to 3.00 Years   Pune   18 Jun, 2023
MNR Solutions Pvt Ltd
Job LocationPune
EducationNot Mentioned
Salary< Rs 50,000 - 1.5 Lakh/Yr
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Location- Pune/ ThaneShift Type-Rotational 2.5 - 3 YearsKindly find the job description:
    1. Must have very good communication skills (soft skills) both written and verbal
    2. First level hardware support for the End User side equipment and shall consist of diagnosing the problem
    and resolving as appropriate. The use of cannibalization techniques is acceptable when and as required soas to minimize the expense of spare parts.
    1. Support of the Desktop Operating System (OS)( Win 8/8.1 / Win 10) and End-User Application Software
    Outlook, MS Office 20XX /Office 365, Adobe, Open Office
    1. Configuring Print Servers and resolving printing problems as requested and reported by end users
    2. Installing Software on the End-User Desktops, Thin Clients, and Laptops as needed.
    3. Encryption of End Point using relevant application on Desktops and Laptops.
    4. Patch Management on all Desktops / Laptops in line with SGS Patch Management Policy.
    5. Performing any Installation, Move, Add or Change (IMAC) on End Points.
    6. Backup and Restore Services on CD/DVD / Tapes/ Cloud based for Critical information and data as per SGS
    backup and Restoration Policy.
    1. Locate, Download & Install required drivers, software, patches, updates etc. as and when required.
    2. Asset Management including maintaining Inventory information of Critical Assets for Asset Management
    and Capacity Management purpose
    1. Perform impact assessment for RFCs on Desktops, Laptops and Peripherals.
    2. Coordinate with Site Leads and Site level teams on VC setup

Keyskills :
desktop troubleshootingdesktop engineering

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