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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Consumer Durables / Electronics |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
1.Purpose Responsible for alignment and implementation of operational strategy at branch to channelize E-Retail operations for Rest of Maharashtra, Nagpur, Aurangabad ,Kolhapur, Chhattisgarh, Goa. 2.Key Responsibility Drive adherence to Standard Operating Procedures and Execution Excellence in the Branch for E Retail (e.g. On-time delivery performance, Transit times, net service levels, SLAH, RTO reduction, timely connectivity onto the network, reduction in errors etc) Drive safety and security of all E Tail shipments in the Branch Drive timely, accurate and profitable delivery of shipments to customers Track and monitor locations in the branch and ensure they meet their MOO targets Follow up with locations to ensure adherence to initiatives taken from national level Provide guidance and support to employees to help them discharge their duties effectively Ensure that the branch is adequately staffed as per the manpower requirements at branch Ensure Training and development of subordinates to develop the teams capabilities and high performance culture 3.Key Result Areas 1 Drive service quality and excellence in the branch 2Tracking the Shipments and ensuring real-time query responses 3 Ensure safety and security of the shipments 4 Drive employee morale and engagement #Key Performance Indicators 1 Overall service quality for E Retail products in terms of Net Service Levels (NSL) Strike rate % RTO % reduction in Branch Reduction in remittance exception cases in region 2 Tracking the Shipments and ensuring real-time query responses MOO Scorecard for branch 3 Ensure safety and security of the shipments % reduction in damage % of accurate and profitable delivery of shipment 4 Drive employee morale and engagement Employee Attrition (%),
Keyskills :
sales delivery customerrelations marketing management standardoperatingprocedures servicelevels servicequality operationalstrategy net rto rest retail transit training security strategy eliveryperf mance attriti