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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
TEST CENTER MANAGER (TCM) The Test Center Manager works in a fast paced environment in a professional office setting. This full- time position requires the ability to work flexible hours. The TCM maintains an efficient , secure test center while supervising the delivery of computer based exams to candidates taking professional licensing and certification exams in our corporate Prometric test center. RESPONSIBILITIES: Ensure that the operations and performance at this test center(s) meet the standards of Prometric and its testing clients. Plan weekly staff schedules as needed and supervise both permanent and temporary Test Center Administrators. Act as a TCA to administer tests when short staffed. Assist in the hiring and training of new employees. Maintain a 12- month center schedule for utilization of center open hours to meet and satisfy corporate contractual requirements. To supervise security/verification precautions of test candidates arriving for registration , ensuring that identification and confirming license entitlement , eligibility , etc. is carried out correctly. To support operations and technical personnel with data communications , ensuring that these are successfully completed. To file irregularity reports for unusual situations or complaints. To provide security at the testing facility by ensuring all locks and security systems are properly used. The TCM may also be responsible for holding keys to the testing facility. Actively participate in Prometric quality assurance , audit programs and other company exercises and initiatives as a flexible team player. Maintain a working knowledge of policies , practices and procedures. Resolve candidate and or building problems or report them to appropriate supervisor Protect security of all software and testing environment Monitor environmental conditions and keep them within established limits Engage property management to maintain environmental conditions within acceptable limits. Maintain appropriate levels of inventory for unhindered test administration Refer candidates , clients and the general public to appropriate sources for situations outside of TCAs authority. Complies to end- user policy/procedures(Technology Acceptable Use and security Policy) , Adheres to ISMS policy directions such as email , password , incident reporting. REQUIREMENTS The candidate should be a Graduate. 2 3 Years of customer service related experience in a supervisory position required. Experience dealing with the public from a position of authority Verbal skills to communicate effectively Ability to handle multiple tasks at one time Ability to read and interpret documents such as safety rules , and operating and maintenance instructions Ability to write detailed reports and correspondence Ability to handle small tools , stoop , reach , maneuver equipment , pack equipment for shipping and or unpack for installation Visual requirements include the ability to adjust focus on computer screen , and view testing room during proctoring Exposure to and some familiarity with Microsoft Windows- based computer applications preferred. Experience using Internet browser. Willing to travel extensively ( 3 to 4 months a year) AVAILABLE SHIFT(S): Must be flexible for all shifts (morning , day , evening) seven days a week due to candidate demand for testing Please update / fill the details referred here in above.,
Keyskills :
behavioral trainingtcm reachtests quality assuranceisms emaildemand trainingsecurity