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Experienced Candidates apply on Technical Support Engineer

0.00 to 1.00 Years   Pune   08 Aug, 2022
Qualys
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    DescriptionThe Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support Engineer - Security Applications works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the customers needs in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The role will provide support via phone, email, and WebEx focused on several different Product module that Qualys offers https://www.qualys.com/solutions/ over SaaS (Software as Service) platform.We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Technical Support Engineer - Security Applications acts as the main point of contact regarding technical issues, and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys world-class support, and is technically motivated.QualificationsThe ideal candidate will have hands-on solid networking knowledge and have previous experience in a technical support role, and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. The candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. The applicant will have a deep understanding of network services and how they work from a protocol/configuration level.Required:
    • 0-1 year of experience in a technical support role.
    • Vulnerability Management, Web Application Security/Firewall application support experience is preferred
    • In-depth TCP/IP understanding.
    • LAN/WAN infrastructures.
    • Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH).
    • Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
    • Outstanding troubleshooting and analytical skills.
    • Excellent written and verbal communication skills.
    • Bachelor of Science, preferably with a major in Computer Science or equivalent experience
    Preferred:
    • Experienced with packet capture review and diagnosis.
    • Previous API support and Regex knowledge.
    • Scripting experience (Bash, Python)
    • Knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
    • Oracle and Microsoft SQL knowledge is highly desirable.
    • CCNA, MCSE, CISSP, CompTIA Security+, and CEH are highly desirable.
    • Bilingual candidates are highly desirable (Spanish, French, German, Chinese, Portuguese)
    • Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)
    • Willing to work in rotational work hours
    EEO Employer/Vet/Disabled,

Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemsweb serverlife cyclewindows ntlotus notesweb servicespacket captureweb application

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