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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Applies technical SAP and Fieldglass tool related skills to resolve issues (e.g. arising from testing, or related to a migration project, or related to BAU operations).Is involved in project definition, solution design, implementation and operational support related issues.Resolves defects and analyzes their root cause, implements change requests.Optimizes and maintains test scripts.Provides support for the VIP community.Delivers efficiencies and improvements to internal business partners.Drives E2E delivery (requirement gathering, design, UAT, deployment, hypercare) of Fieldglass system and process changes.Provides training for users of the processes and systems.Manages migration and customer/ supplier on-boarding/integration projects.Establishes change and supplier managementframework beside BAU supportCore competencies, knowledge and experience [max 5]:subject matter expertise within SAP and Fieldglass toolsend-to-end SCM process knowledgetrainer experiencechange management experiencerelationship building skillsability to manage expectationstesting and documentation experienceSSC experiencefluent Englishadditional European language (desired)Key performance indicators:development and change projects completeddevelopment objectives achievedtest scripts optimizedissues resolvedCustomer satisfactionuser training providedfeedback of training participantsBE/MBA/MCA or equivalent,
Keyskills :
documentationfinanceinsurancemisootcausesolutiondesignoperationalsupportchangemanagementcustomerservice