for Support Engineer

3.00 to 5.00 Years Pune 10 May, 2022

Job Location	Pune
Education	Not Mentioned
Salary	Not Disclosed
Industry	Recruitment Services
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

SALARY: 5 lpa LOCATION : Pune, Maharashtra, India VACANCIES: 1 QUALIFICATION: Any Graduate MALE/FEMALE: Male/Female EXPERIENCE: 3 years JOB DETAILS 1) Check email for any voicemails 2) Check email for any fault enquiries 3) Respond to emails in a timely manner 4) Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega, 5) Call customer with an update if no answer either leave a message or email 6) If there are no updates on faults, call carrier and follow up or follow up in the tickets 7) Respond to customers emails and enquiries 8) Send updates on recent orders (if you order services) 9) Answer calls and take messages as required or transfer to other staff members 10) Submit faults once level 1 and/or 2 troubleshooting has been done DSL, NBN and PSTN faults are the most common. Liaise with Phone techs when any phone system issues arise. FUNCTIONAL AREA ISP, ISP executive, troubleshooting, DSL, NBN, PSTN, customer handling, technical error, error rectification, ISP jobs, troubleshooting jobs, ISP executive jobs in Pune, Jobs in ISP support engineer in Pune, Jobs for systme support executive, Jobs for technical support in Maharashtra, Troubleshooting mangement jobs in Maharashtra, Jobs for ISP executive in India Apply Now,

Keyskills :
troubleshootingnetworkinglanoperating systemsswitchestechnical supportcustomer handlingispdslpstnemail

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Job Description

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