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Front Desk Agent

1.00 to 6.00 Years   Pune   19 Jul, 2021
Job LocationPune
EducationNot Mentioned
SalaryRs 1.5 - 3.5 Lakh/Yr
IndustryLogistics / Courier / Transportation
Functional AreaFront Office / Guest Relations,Front Office / Receptionist
EmploymentTypeFull-time

Job Description

We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurants operation to facilitate guests dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests departure.To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active, and be skilled at multitasking in a fast-paced environment.Front Desk Agent Responsibilities:

  • Greeting and thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Anticipating and addressing guests needs, and resolving their problems and complaints.
  • Assisting guests with disabilities.

Keyskills :
ordering office suppliesreception areasoffersat multitaskingmulti-line phoneswitchboardswitchboard operatorpostage meterfront deskdual focustelephone receptionreservationstariffsclerical work

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