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Front Office Manager 8+ yrs Lonavala Upto 50k

8.00 to 13.00 Years   Pune   07 Feb, 2020
Machan Resorts LLP
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaFront Office / Guest RelationsGeneral / Operations Management
EmploymentTypeFull-time

Job Description

We are looking for a Front office manager to manage our reception area. You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.Job Role & Responsibilities:

  • Efficient running of the department
  • Wellbeing of the staff.
  • Effective Duty allocations and breaks.
  • Training and process implementation.
  • Reward and reprimand.
  • Efficient Check in and Check outs.
  • Take Guest feedback and trip advisor comments. Disseminate the information for effective improvements.
  • To touch base and maintain professional relationship with all in-house guests.
Guest Activities:
  • Innovate, Introduce and implements various guest activities so as to keep them engaged all through their stay based on the length of stay.
  • To ensure that the prime activities are prioritized based on the length of stay.
  • To implement tracking methodology that all in-house guest is aware of the available activities in the property.
  • To ensure that the inventory of items used in the activities is maintained and tracked on daily basis to ensure that they are not lost.
  • To ensure the current activities such as Forest Bathing, Nature Trails, Yoga, Soccer, Table Tennis, Hill Trekking etc. are optimized
Guest Experiences:
  • Innovate, Introduce and implement various experiences that stimulates the emotional quotient of the guest during their life cycle from the stage of arrival to post departure.
  • Some of the present prime Experiences includes, but not limited to BonFire, Private Dining, Wish Lanterns, Forest Bathing (also an activity) etc.
  • Some of the present experiences includes, but not limited to Guest interactions, Welcome Experience, Fond farewell experience, Special Day arrangement in the rooms.
  • To foster culture of pleasantly surprising and delighting guests across departments by encouraging and training selected team members.
  • Quality of processes implementation and Audits will be responsible to ensure all processes related to Guest Services are implemented and Audited.
  • The Audited result is shared with the concerned departmental head and an action plan is tracked till the process is fully improved.
Benefits:Employee Accommodation (single) + MealsWork Location: Lonavala Hill Station, PuneSalary:30k - 50kEducation:Bachelors Degree & Above*Eligibility: Min 3yrs as a Front Office Manager or Equivalent Designation* Contact:HR - Tabish MansurieCall: +91 7021308708Email: tabish@themachan.comTo know more about us visit: www.themachan.com

Keyskills :
runningsoccer table tennisfront desk life cycleyoga trailsbudgeting customer service

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