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General Manager Training

15.00 to 24.00 Years   Pune   04 Aug, 2023
Conneqt Business Solutions Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTraining & Development
EmploymentTypeFull-time

Job Description

    Domain: BPO / Finance & Accounting / BFSI
    • Liaising with the client to understand training needs for certain projects and effectively implementing tailor
    • made training programs to assist successful transition of the project
    • Ensuring strict and absolute compliance to the training governance plan of the business
    • Designing and expanding training and development programmes based on both the business and the
    • individuals needs. Maintain trainee data and information.
    • Work closely with the other teams to ensure accurate and up-to-date data regarding trainees, partner
    • organizations, feedback, Kirkpatrick model of evaluation, room utilization, and any others as required by the
    • monitoring and evaluation team
    • Ensure the trainers are conducting floor walks to identify the training need analysis
    • Experience in handling TNI / TNA as per the various clients and business needs. Identifying real time TNI
    • needs for the employees on the floor.
    • Should have handled TTT for various business and ensure an inclined growth to the team
    • The candidate should have experience in handling multiple sites and processes.
    • Should be comfortable with traveling.
    • Should know the KPIs & KRAs of Trainers. Support new hires during OJT
    • Manage end- to- end process training for the new batch
    • Provide refresher and remedial training for existing employees. Analyze training needs for employees working for the account.
    • Provide feedback and coaching to agents on the floor and keep a track of the same
    • Lead the training need analysis for the business with focus on productivity and building capability for the future
    • Collaborate with the central team & SMEs to develop training content and enhance existing programs
    • Manage budgets & costs related to the business for the financial year
    • Facilitate organization effectiveness & other behavioral training
    • Provide road map for the training team for the year and regularly track the progress. Responsible for
    • managing the dashboards for various programs and tracking the progress of the programs
    • Innovate using Digital tools to help improve efficiency and impact of training and quality management
    • processes
    • Track and monitor performance towards key metrics (CSAT and NPS), deliver and implement improvement
    • strategies and develop solutions to optimize team workflows to improve effectiveness measures
    • Monitor and evaluate training programs effectiveness, success and ROI periodically and report to
    • stakeholders

Keyskills :
ojttraining coordinationttttraining managementtnitrainingtna

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