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Global Operations Center Engineer

3.00 to 5.00 Years   Pune   01 Oct, 2020
NUANCE COMMUNICATIONS
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryConsumer Durables / Electronics
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

The IT Global Operations Center Engineer will be a part of a Global Service delivery team providing a single point of contact for all aspects of operational support for Nuance IT services. This role will be in the Global operations center team located in Pune, India. This team will provide daily support and monitoring of Nuance s global network, telecomm and infrastructure services. This position will work with the other IT Operations teams to manage multiple priorities, help solve complex issues, and develop skills required to support the efforts of the Global IT Operations team as a whole.

Must have a customer service frame of mind, enjoy working in a fast paced, team oriented environment, and have good organizational and communication skills. Self-motivated, flexible, and willing to work under pressure is key to this role.

Responsibilities:

  • Monitoring of all Network equipment including Routers, Switches and Firewalls for :
  • Node Availability
  • Memory Utilization
  • CPU Utilization
  • Response time
  • Interface availability
  • Monitor all alerts for Routers, Switches and Firewalls including Alarms and Events
  • Monitor Telecom and AV Services
  • First level troubleshooting of all Alarms
  • Raising the Trouble ticket for incidents after first level analysis
  • Technical Writer experience, ability to describe complex technical setups in a simple way.
  • Alarm monitoring and creation of ticket as per criticality and specified SLA of alarm
  • Co-ordination with Service Desk, Level 2 teams and Vendors, as applicable
  • Create status report for all tickets in the shift
  • Create Shift Handover report
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing
  • Login to the following and keep track on a continuous basis - Proactive Monitoring

Function -Tools

Network- Solarwinds

Network -Syslog Monitoring

Telecom-Partly Whats Up Gold

Telecom -AVAYA PBX Email Alerting

Knowledge, Skill, Qualifications:

  • Education: Bachelors Degree in Computer Science or equivalent experience
  • Number of years of Experience: 3-5 years practical hands on experience working in a IT NOC Operations center or GOC

Required Skills:

  • Minimum 3-5 years of relevant experience in technical operations in a large (1000+ servers network devices) and complex (multi-site experience), multi-technology, 24x7 commercial environment
  • Hands on experinece working on Network Monitoring Tools.
  • Excellent communication skills, both verbal and written; ability to effectively interact with people at all levels of the organization

Preferred Skills:

  • Strong knowledge of hardware, operating system, storage, networking and security technologies
  • Strong knowledge of ITIL or ITIL certification(s)
  • Proven technical capabilities and track record of successful interactions with all levels of internal staff and external partners/vendors
  • A Microsoft, VMware
  • Cisco, Avaya
,

Keyskills :
global it operationsit servicesservice deskit operationsitil certifiednoc operationscustomer servicecomputer scienceservice deliveryalarm monitoringglobal operationsnetwork monitoringoperational supportcommunication skillstechnical operation

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