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GM AO EVO Operations

7.00 to 9.00 Years   Pune   28 Dec, 2019
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

  • Responsible for managed service 24x7operations that monitors, repairs, and maintains production infrastructure in ERP/SAP and related technologies (portal, App, BW) demonstrating good process, functional and business knowledge.
  • Maintains relationships with people across a variety of areas within the organization.
  • Has overall responsibility for defining/administering business & service SLA, infra & capacity planning performance standards for organizational unit.
  • Multi partner governance in managed service scenario for B2O, hypercare and release planning for smooth operational transition in SAP/ERP domain.
  • Collaborates with multiple internal teams to ensure all orchestration services and features are operating appropriately.
Key accountabilities and decision ownership
  • Ensures smoothrunning of all services in the ERP/SAP domain, improve system performance & maintenance - reflect through incidents trend. Capacity managementand foresee future infrastructure requirements.
  • Assures proper tracking and reporting of ERP/SAP system related measurements including system health reports, outage reports, L1, L2, predictive analysis, and management/operating summaries.
  • Set the vision for operations strategy & implementation driving quality and efficiency including best practices & metrics for system operations. Adapt to future technologies and requirements like S/4 HANA, Successfactors, merger requirements, Cloud etc.
  • Ability to grasp, define, and implement artificial intelligence and machine learning into tools which will be used by staff to proactively maintain system stability. Leverage AI, automation capabilities and plan shift left to improve resource utilization.
  • Should be able to facilitate and engage in deep level troubleshooting, provide direction, perform RCA, defect fix, support customization and configuration.
Core competencies, knowledge and experience
  • Experience of handling large ERP operation with at least 7 years as operation manager in ERP/SAP environment preferably in telecom / Banking / E-commerce domain.
  • Strong experience in SAP/ERP domain with good exposure to modules like ABAP, Basis, CBM, FIN, SCM, HR, CRM, SRM etc.
  • ITIL & DevOps Certified.
  • PMP/Prince 2 desired.
Keyperformance indicators
  • System stability and performance improvement reflecting in SLAs/KPIs
  • Automation and Process Improvement with AI capabilities to ensure efficient and stable systems.
  • Cost reduction using variouslevers like technology, process, functions etc
, Must have technical / professional qualifications:
  • BE (Comp)/MCA
  • Exceptional written and verbal communication skills

Keyskills :
strategy sales management hana achine learning development business project

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