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Guest Service Executive

0.00 to 5.00 Years   Pune   28 Mar, 2022
Machan Resorts LLP
Job LocationPune
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

    Job Description for Guest Service Executive with The Machan Resorts
    • Greets, registers, and assigns rooms to guests.
    • Issues room key to guest.
    • Responsible for proper key control and other security measures.
    • Answers telephone in absence of telephone operator.
    • Transmits and receives telephone messages and sets up guests wake-up calls.
    • Date stamps, sorts, and racks incoming mail and messages.
    • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining,
    • entertainment, and travel directions.
    • Keep records of room availability and guests accounts. Operates the front office computer system.
    • Makes photocopies if needed.
    • Computes bill, collects payment, and makes change for guests.
    • Makes and confirms reservations.
    • Posts charges such as room, food, liquor, or telephone, to guest folio.
    • Makes restaurant, transportation, or entertainment reservations for guests
    • Deposits guests valuables in hotel safe or safe deposit box.
    • Checks out guests and inquires about their stay.
    • Actively builds awareness of the Brand to guests.
    • Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy.Makes Manager on Duty aware of any guest complaints.
    • Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
    • Confers and cooperates with other departments as needed to ensure coordination of activities.
    • Ensures Inn compliance of all company policies and procedures.
    • Adheres to all safety procedures and informs management of any unsafe conditions.
    • Attends meetings and training as requested.
    RequirementsGeneral knowledge of computers.Excellent interpersonal communication and customer service skills.Maintains professional appearance and demeanour at all times.Benefits:Food and Accommodation provided on the property for employees.Job Type: Full-timeJob Location: LonavalaInterested and Eligible candidates please send resume on hidden_email

Keyskills :
guest satisfactionreceptionist activitiesfront deskhotel managementfront office managementguest relationsguest handlingfront office operationsfront office

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