Head - SAP & Services - IT

Job Description

Job Purpose:- Working as bridge between corporate IT team and business - Driving automation and implementation of business processes related to SD/MM module along with ensuring integration with FI- Driving business endeavour to benchmark with industry peers in creating customer delight and creating experiences through automation, dealer portal etc.- Identifying opportunities to improve by taking inputs from internal and/or external customers- Participation in corporate projects related to SAP/Automation - Creating policies and protocols related to IT/SAP - Skill building in internal /external customers for better use of IT platforms- Leading team and providing guidance to ensure correctness and hygiene of all SAP and non SAP masters and providing day to day guidance in other areas- Providing technical support to all internal and external customersAutomation and implementation of new business systems and processes- Working out road map in consultation with corporate IT and business leaders- Identifying areas of automation and driving the process- Working on SAP related changes - Collaboration on new initiatives of corporate IT/ strategy team- Providing support and guidance in MIS and other reports- developments and implementation- Co-ordination with SD/MM/FI consultants for new developments/problem solving.- Doing technical testing before user testing and integrationDriving business endeavour to benchmark with industry peers in creating customer delight by creating experiences through automation, dealer portal etc. - Studying IT processes of industry peers to identify areas of improvement- Gathering information on what new happening or being planned by industry peers - Creating plan, discussion with business leaders, checking feasibility, getting it cleared from corporate and other teams and implementation of initiatives- Tracking of implementation, measurement of actual benefit vs planned benefit, planning course correction to optimise benefitParticipation in corporate projects, SAP testing and alignment of business with corporate IT strategy - Working as SD and MM Champion on behalf of business- Participation in concept development and implementation of corporate projects from business side - Working as single point contact for arranging data and technical information of business for corporate projectsControl over masters and ensuring data integrity - Attending to Internal, Statutory and System audit issues and arranging changes in the system- Ensuring periodic integrity tests of masters- Putting systems and processes in place to ensure integrity of data and processes in line with company policies- Creating internal testing system and conducting random analysis to check and ensure correctness of data - Guiding and teaching people to adopt good IT related habits and practices- Arranging training and workshop for internal and external customersCustomer Satisfaction and problem solving - Putting a system in place to close issues in time bound manner- Developing and implementing proactive systems to improve customer delight (internal as well as external)- Planning and implementation of new developments internally and externally at third party locations i.e., dealer, warehouse agent, supplier etc.- Conducting training and workshops for internal and external customers on software /new developments- Taking time to time feedback from internal customers as well as vendors/dealers on their expectation from portals and in areas of ITDriving the function and development of the team - Creating targets and KPIs of function- To participate in recruitment and selection process of team members- Guiding and nurturing team members for their role- To develop team members for future role and continuous enrichment of existing roles- Ensuring participation of team in CFTsThis job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
selection processwinning others oversystem auditnew businessbusiness systemssap testingconcept developmenttechnical supportit strategy