Helpdesk Executive

Job Description

Helpdesk ExecutiveCorporate Solutions What this job involves:Facilities OperationsProvide Call logging services in accordance with the service guidelines.Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaintsWork order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbersAssign and Despatch - Assign specific service provider based on the nature of request / complain.Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response timesOccupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closureReporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysisEnsure compliance of regulations / requirements of JLL managementProvide assistance in general administrative activities as requiredContribute to the Day Call log report and Analysis, Monthly Management Report to (Client)Participate in Emergency Evacuation procedures including crisis management and business continuity.Manage all Health and Safety issues and actively participate in Health and Safety reviewsAssist with the re-sourcing of other aspects of Jones Lang LaSalle s operation as requiredPerform other duties as required by Jones Lang LaSalle and (Client)Work closely with Administration in relation to the payment of invoicesWork closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational proceduresLeading on-site operationsAre you a pro at giving on-site support Working with a team, you ll oversee the day-to-day client activities for the assigned property or facility. You ll also implement building procedures and performance measures and ensure that they are maintained at all times. Likewise, you ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question How do I ensure the safety of my colleagues You will do this by promoting adherence to health and safety standards.Winning our clients trustAs the Assistant Technical Manager you ll be working frequently with clients, so you ll need to build strong relationships with them. Likewise, you ll need to be proactive and engaging; and make sure that the clients expectations are met each and every time. You will also be the go-to person for any facilities-related concerns.Keeping an eye on budget and contractsDo you have a solid background in finance management As the person in charge, you will take care of the site s financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost.Promoting teamwork across the boardAt JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts If so, then you are what we re looking for. In this role, you will support our people s growth and development through effective training and coaching sessions. Likewise, you ll promote a culture that upholds the I am JLL core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members. Sound like you To apply, you need to be:Competent and goal-drivenDo you have three to five years experience of managing a property If so, you will be a perfect fit for the role. Likewise, an experience in managing commercial contracts and budgets may just help you land this job. You ll also need to be a goal-oriented individual who s an ace in health and safety requirements, vendor management and property technical systems managementOrganised and analyticalWe re looking for a self-motivated and quick-thinking Assistant Technical Manager who can solve problems using quantitative methods and holistic approaches. Likewise, we re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.Engaging and professionalA passion for excellence is what makes a great Assistant Technical Manager. We ll need someone who can do more than the bare minimum to meet our clients expectations. In this role, you ll also be working with different kinds of people, so you ll need to be an expert in handling them professionally. Likewise, you ll need to effectively manage, train and inspire the team to always do better. You ll also need to take the time to listen to your people to create better work impact.What you can expect from usAt JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Requesam.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.,

Keyskills :
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