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Helpdesk Professional

1.00 to 3.00 Years   Pune   07 Aug, 2019
Fiserv India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

  • Monitor and troubleshoot ATM hardware and telecommunication incidents
  • Monitor and troubleshooting POS/ATM transaction authorization hosts and transaction denials
  • Initiate and receive calls to and from clients, data centers, ATM service companies and telecommunication vendors to resolve incidents.
  • Research and investigate customer inquiries related to ATMs and POS/ATM transaction authorization hosts.
  • Document reported issues, troubleshooting steps and actions taken.
  • Follow established guidelines to accomplish tasks and solve routine/non-routine problems.
  • Attend on-going training to achieve level of technical skill needed to solve more complex problems.
  • Meet the individual customer service call volume and quality expectations.
  • Participate in continuous process improvement in order to improve service, reduce costs, and improve quality.
  • Perform and complete other duties as assigned
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Keyskills :
customerserviceprocessimprovementtrainingtroubleshootingLeanontinuousprocessimprovementcontinuousprocessatmsstepsvendhardwareauthizationtelecommunicationContinuousImprovementCultureProcessImprovementProjects

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