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Hiring for Executive

1.00 to 4.00 Years   Pune   28 Dec, 2019
Vodafone
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

  • Empathise and actively listen to our customers to understand and resolve their queries, the first time they contact Vodafone.
  • Take ownership of issues and always keep call back promises
  • Explain solutions to the customer clearly and simply
  • Record all details of the call and the resolution
  • Provide expert knowledge of Vodafone products,services, price plans, policies and procedures
  • Escalate issues to other channels or management where required
  • Identify opportunities to improve customer experience and take ownership to drive required actions
Balanced scorecard across:
  • First Call Resolution
  • Transfers Out
  • Touch Point Net Promoter Score
  • Customer call feedback
  • Complaints Feedback Loop
,

Keyskills :
operations sales queries management ervice customer ms experience office

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