| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
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| Delhi Jobs |
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| Pune Jobs |
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| Oil & Gas Jobs |
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| Sales |
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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Senior Tech lead: CRM application support (Telecom BSS)- Provide technical leadership to team of SMEs. -Technical Expertise & Hands on knowledge in more than one application modules like CRM,Life cycle Management, Order Management, Lead management, Interface with other applications like Billing, Provisioning, etc. thru middleware with hands on in at least one area/ COTS packages likeAmdocs Ensemble, Siebel, Oracle BRM, etc.- Ensure accurate and timely order provisioning & activation.- Overall knowledge of Customer facing E2E application, systems & solution for their application suite.- Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.- Accountable for meeting & improving SLA & KPIs for their application suite.- Responsible for driving down the incidents , problem, trouble tickets, service request trends.- Support on work allocation (shifts, rotas)-Expertise in ITIL/ITSM processes -Strong Skills of Unix & PL/SQL - Deliver domain specific operational efficiencies in driving down the incidents , problem, trouble tickets, service request trends.- Ensure all work allocation (shifts, rotas) initiated ontime and People management initiatives arecompleted Telecom Domain, Lead application support across one or more of CRM applications, Interfaces, Order management, Service provisioning, Customer facing business processes, Customer lifecycle management, etc., *BE/MCA
Keyskills :
business middleware oracle crm activations echnicallead sqlplsql leadmanagement