Hiring for Manager

7.00 to 10.00 Years Pune 02 Apr, 2019

Job Location	Pune
Education	Not Mentioned
Salary	Not Disclosed
Industry	elecom / ISP
Functional Area	General / Operations Management
EmploymentType	Full-time

Job Description

Prior work experience in L2 Application operation support with e xposure to AWS
7-10 years of work experience
Strong knowledge of online domain and journeys
Ability to trou bleshoot and provide solutions to critical issues
End to End t icket ownership with a focus on improving user experience through first time re solution and timely response

Knowledge of AWS:o Ela stic Cloud Compute (health check & AMI, Cloud watch etc.) o Iden tity & Access Managemento Security Groupo Cloudwatch (configuration & monitoring)o Autoscaling o Basic kno wledge of Load Balancer, Elactic container service, Virtual private cloud o Configuration of authorization policies & routing ruleso Configuration of throttling modelso Light-weight orhestration models o Config UI

Control day to day operation support issues
Acc ountable for meeting & improving SLA & KPIs for the applications
& bull; Should be flexible to work in shifts, weekends, Public Holidays on r otational basis
Provide on-call support as and when required. Suggest improvements
Responsible for alloper ational management aspects of incidents
End-to-end ownership o f the incidents , communication between business and support teams; issue resol ution
Securing incidents are resolved within SLA
&n bsp;Participate in Change, Release and Deployment activities and Transformation plans
Co-ordination with all support groups
Continuous engagement with operations and support teams to understand the ongoi ng risks within the business and address it in timely manner
A bility to drive process improvement to continually improve serviceand reduce c osts
Constantly challenge to review methodology to enhance del ivery
Develop and manage resource utilization,billing, and o ptimization process
Analyze performance bottleneck based on mo nitoring data

, Engineering Degree/Science Degree/ or equivalent

Keyskills :
billingengineeringoperationsmanagementsecurityprocessbasicapplicationsalesccessdevelopmentbusinessserviceimprovementcustomer

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Job Description

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