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Hiring for Service Delivery Lead - Japanese language for Mumbai, Pune, Bengaluru

Fresher   Pune, BangaloreBangalore, Mumbai City   10 Oct, 2025
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Job LocationPune, BangaloreBangalore, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaEmbedded / System Software
EmploymentTypeFull-time

Job Description

    Capgemini is hiring a Service Delivery Lead to manage and drive excellence across IT Service Management processes. This role offers the opportunity to work in a global environment with exposure to major incidents, stakeholder management, and continuous service improvement.Location:Mumbai, Pune, BengaluruExperience:4 to 6 yearsIndustry:IT Services and ConsultingJob Type:Full TimeShift:Open to working in 24x7 shiftsCertification Preferred:JLPT N3 (Japanese language)Key Responsibilities:
    • Lead and manage Major Incident, Problem, and Change Management processes
    • Act as the primary point of contact during major incidents and coordinate resolution efforts
    • Perform root cause analysis and maintain the Known Error Database
    • Conduct CAB and ECAB meetings to ensure change compliance
    • Ensure service level management and adherence to ITIL standards
    • Collaborate with cross-functional teams for process consulting and stakeholder communication
    • Support audits, compliance checks, and escalation management
    • Drive continuous improvement in service delivery
    Candidate Profile:
    • 4 to 6 years of experience in IT Service Management
    • Strong knowledge of ITIL framework ITIL v4 preferred
    • Hands-on experience in Incident, Problem, and Change Management
    • Familiarity with Microsoft Identity Manager MIM and identity lifecycle operations
    • Proficient in tools like ServiceNow, BMC Remedy
    • Strong communication, stakeholder, and people management skills
    • Experience in process consulting and release management
    • JLPT N3 certification preferred for Japanese language support
    What You Will Love Working Capgemini
    • Opportunity to lead critical ITSM processes in a dynamic enterprise environment.
    • Exposure to global stakeholders and high-impact service delivery.
    • Continuous learning and certification support in ITIL and service management tools.
    • Collaborative culture focused on innovation and operational excellence.

Keyskills :
bmc remedyjapaneseservicenowitilmanager

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