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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Rs 3.5 - 4.5 Lakh/Yr |
| Industry | PO / Call Center |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
HIRING FOR TECHNICAL SUPPORT HELPDESK1+ years of experience in Service Desk/IT Helpdesk/ Technical Support domain or International Voice Process.Job Responsibilities:Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAsLogging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.Update users about request status and close request when users are satisfied with solutionsTroubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groupsShould be comfortable for:5 days working Night Shift may require to do Day shift during training and transition2 Days Weekly Off Consecutive. Any 2 Days of the week9 Hours Login ( With 1 Hour Break )Excellent command on English (Verbal and Written)Other Benefits:Pick up and DropGlobal Standards work environmentProper Desk jobPerformance linked incentivesSal up to 4.5 LCall HR Neha on 8087003938Send your resume on nehakhare.optionsunlimited@gmail.com
Keyskills :
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