Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | BPO / Call Center |
Functional Area | Customer Service (International) |
EmploymentType | Full-time |
Hiring in International BPO – Team ManagerGraduate with minimum2-3 years of experience.Experience in Email /Web Chat/ Voice ProcessImmediate joiner / Notice Period will doSalary – upto6.5LIf interested please forward your resume onnehakhare.optionsunlimited@gmail.comor call on 8087003938People ManagementShould include responsibilities for other staff if applicable, in terms of recruiting of, assessing of, training of, managing of direct reporting staffSpan of Control - 15 20Action monthly performance reviews and goal setting exercisesWeekly/Monthly feedback for quality and productivityTraining and delegation to upskill/cross skill and motivate staffAction all Return to Work sickness interviewsResolve all staff issues and pay queriesStaff leave managementEnsure grooming for all advisors according to opted career path within the organizationUse innovative methods to keep advisors engaged (plan and conduct team building exercises, outings etc )Analyzing data to identify bottom quartile performers and design appropriate action plans to improve performance.Performance management of bottom performersManaging new joinees to get them up the learning curvePreparing yearly performance review documents to be used for annual appraisals.To manage retention effectively and track the same using monthly reports and action plans for possible attrites.Escalation and follow up of people issue to respective authorities to ensure quick resolutionEnsure timely payroll inputs are provided to avoid dissat.
Keyskills :
customerservice internationalbpo eammanager teamleader