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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | otel / Restaurant |
| Functional Area | F&B ServiceGeneral / Operations Management |
| EmploymentType | Full-time |
A Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Supervise daily Concierge operationsSet Departmental objectives, work schedules, budgets, policies and proceduresMonitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local areaMaximise Sales revenues through up-selling and marketing programmesMonitor Guest satisfaction reports and implement actions to improve resultsMaintain good communication and working relationships with all hotel areasProject a professional manner with an emphasis on hospitality and Guest serviceAct in accordance with policies and procedures when working with front of house equipment and property management systemsAttend Front of House/Hotel meetings, as required
Keyskills :
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