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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | HR |
EmploymentType | Full-time |
Primary Directive :Responsible for WFA Tier 2 functions performing specialty administrative and transaction processing activity to support employees, managers, HRB, CoEs across the Enterprise in HR Core processes and related services, including efforts to:- Provide specific assistance and processing WFA Processes, New Hires, Terminations, Employment Changes, Employment Verification, etc. including follow up with mangers and HRBPs to clarify information, obtain approvals or request corrections.- Manage day-to-day vendor relationships for applications owned by Human Resources Shared Service Center (HRSSC).- Troubleshooting and resolution of day-to-day issues with related Vendors.The Sr. WFA HR Ops Analyst main tasks/ responsibilities include, but are not limited to:- Provide transactional support to maintain employee record in the HCM system, includes follow up to approvals, clarifying information or correcting data. Tier 2 analysts may be assigned to support a set of processes but could be required to support additional ones temporarily or permanently depending on the operational needs. Tier 2 are responsible for the following processes :- New Hires - Employee Movements (Promotions, Demotions, Transfers - local, BU to BU, country to country, expat assignments) - Compensation Changes (salary, bonus, commission), including Merit mass loads. - Terminations (Voluntary, Involuntary and Retirements) - Job Data Changes (shifts, org assignments, business titles, scheduled weekly hours, part time-full time, etc.)- Personal & Contact Data Changes- Move worker (sup org changes)- Create and Edit Requisitions for managers- Leave of Absence (initiate and return)- Process the transactions accomplishing KPIs defined per processes and according to the Case Management Framework and the SOX Matrix. - Audits of data entry accuracy done by HRSSC team members and through self-service.- Data corrections requested by COEs (Compensation, Benefits, Payroll).- Troubleshoot issues with interfaces to vendors - Employment Certification Generation- Probation and contract renewal - Support M&A, divestitures, reorganizations- Generate and distribute ad-hoc internal reports - Implement mass compensation changes in Workday (including Salary Planning loads- Coordinate salary planning loads in Workday with Comp CoE/Payroll- Support testing for systems enhancements related to HRSSC operation- Perform other HRSSC related duties as assigned.Education (technical and/or commercial) : - Bachelors / Masters / MBA in HR, Finance, Business or related field required. Job experience : - 5 years+ of working experience in a HR Service Center or HR operations. - High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as Mandarin, Korean and Japanese are desirable.- Excellent oral and written communication skills and interpersonal skills. - Ability to work in multiple projects successfully and simultaneously.- Ability to understand and develop successfully partnerships with customers. - High Customer Service orientation.- Excellent organizational skills and ability to track and follow up. - Excellent attention to details.Professional knowledge : - Experience on core HR operations processes. - Experience in Workday / Microsoft CRM Dynamics, Primary Directive :Responsible for WFA Tier 2 functions performing specialty administrative and transaction processing activity to support employees, managers, HRB, CoEs across the Enterprise in HR Core processes and related services, including efforts to:- Provide specific assistance and processing WFA Processes, New Hires, Terminations, Employment Changes, Employment Verification, etc. including follow up with mangers and HRBPs to clarify information, obtain approvals or request corrections.- Manage day-to-day vendor relationships for applications owned by Human Resources Shared Service Center (HRSSC).- Troubleshooting and resolution of day-to-day issues with related Vendors.The Sr. WFA HR Ops Analyst main tasks/ responsibilities include, but are not limited to:- Provide transactional support to maintain employee record in the HCM system, includes follow up to approvals, clarifying information or correcting data. Tier 2 analysts may be assigned to support a set of processes but could be required to support additional ones temporarily or permanently depending on the operational needs. Tier 2 are responsible for the following processes :- New Hires - Employee Movements (Promotions, Demotions, Transfers - local, BU to BU, country to country, expat assignments) - Compensation Changes (salary, bonus, commission), including Merit mass loads. - Terminations (Voluntary, Involuntary and Retirements) - Job Data Changes (shifts, org assignments, business titles, scheduled weekly hours, part time-full time, etc.)- Personal & Contact Data Changes- Move worker (sup org changes)- Create and Edit Requisitions for managers- Leave of Absence (initiate and return)- Process the transactions accomplishing KPIs defined per processes and according to the Case Management Framework and the SOX Matrix. - Audits of data entry accuracy done by HRSSC team members and through self-service.- Data corrections requested by COEs (Compensation, Benefits, Payroll).- Troubleshoot issues with interfaces to vendors - Employment Certification Generation- Probation and contract renewal - Support M&A, divestitures, reorganizations- Generate and distribute ad-hoc internal reports - Implement mass compensation changes in Workday (including Salary Planning loads- Coordinate salary planning loads in Workday with Comp CoE/Payroll- Support testing for systems enhancements related to HRSSC operation- Perform other HRSSC related duties as assigned.Education (technical and/or commercial) : - Bachelors / Masters / MBA in HR, Finance, Business or related field required. Job experience : - 5 years+ of working experience in a HR Service Center or HR operations. - High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as Mandarin, Korean and Japanese are desirable.- Excellent oral and written communication skills and interpersonal skills. - Ability to work in multiple projects successfully and simultaneously.- Ability to understand and develop successfully partnerships with customers. - High Customer Service orientation.- Excellent organizational skills and ability to track and follow up. - Excellent attention to details.Professional knowledge : - Experience on core HR operations processes. - Experience in Workday / Microsoft CRM Dynamics,
Keyskills :
deliveryshared service centernew hirescitrixblack belthuman resourcesdata entryforecastingbillingcore hrmusic makingtier 2leave of absencehr operations