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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
As a member of the Pune Desktop Support team, the successful candidate will be primarily responsible for supporting the organizations IT Desktop Infrastructure in Pune and also support offices based in other locations if called upon.
This role will be responsible for managing and supporting the End User Computing environment including but not limited to end user devices in the Pune office with extend to acting as remote hands for some operations done on the local infrastructure components as local Storage, Virtualized Desktops, network device etc. The role would also involve providing quick and effective turnaround for tickets logged, after completing due investigation. The ideal candidate would be dynamic, motivated and able to perform independently as well as work in partnership with Helpdesk and various technology disciplines such as Operations, Windows, UNIX and Networks. The Role would also be responsible for installing/maintaining office technologies in the Pune Office, this includes installing new desktops/monitor, transferring profiles, A/V conference setups, and any other support needed. This position will also be expected to take part in any number of projects they are called upon; this could include anything from a hardware refresh project, to a conference room configuration upgrade.
The overall goal for this candidate is to create a better environment, which will ultimately create a better end user experience.
Specific Knowledge/Skills
Microsoft Windows, O365 / Cloud Computing, Remote Computing, Good Understanding of Domain technologies like AD-DNS-DHCP-FTP, Video Conferencing solutions, managing Requests and Incidents as per Impact and Priorities, supporting VIP users. Candidate should be skilled in providing desk side assistance to end users, troubleshooting issues related to their OS, applications, hardware, peripherals, AV, mobile devices.
Desired Experience
9-10 years of relevant experience in supporting end user technology.
Desired Qualifications
Bachelor s Degree with Certification in Microsoft Technologies- Server/Desktop or equal Experience
,Keyskills :
desktop supportcloud computing video conferencing dnsftp cvsvip