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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
Primary Skills/Responsibilities:-Subject Matter expert on VMware AirWatch and/or Microsoft Intune Mobility (MDM) solutionsExperience in managing Airwatch/Microsoft application proxy serversPerform MDM platform functionality testing, user acceptance testing & technical documentationPerform MDM application upgrades and server security patching on regular basisExperience in ITIL / ISO 20k processes. Responsible for supporting service requests, Incidents, root cause analysis and strong working knowledge & experience of change management processExperience in supporting more than 30k mobile devices in Global customer environmentsGood experience in escalation & operational management of various Mobile devices OEMs, vendors and suppliers Good knowledge on iOS and Android Mobile operating systems and its features/functionalityWork closely with OEMs and vendors to identify & report bugs in product and get bug fixes Work closely with MDM Service & Solution owners and also with SME/architects to integrate with other technology solutionsAbility to communicate to global stakeholders and across international and distributed teams and act as role model to the support teams for delivering world class user experience and for taking end-to-end ownership of service qualityExcellent communication skills (English Language) Secondary Skills/Responsibilities:- Design, draft and implement changes to Airwatch/Intune documentation & SOPsProvide service reporting to Vodafone management and Local markets support contacts Compliance with all prevailing processes and SLAs in Vodafone Group and Vodafone Shared ServicesMaintain MDM service SLAs and KPIsSPOC for Major incidents management in Mobility serviceSupport Business Continuity Management in Mobility serviceContribute to Continual service improvement measures Good presentation skillsAbility to quickly adapt to changing needs
Keyskills :
slasandroidtestingdesignmdmenglishitiliosmobileisosmevmwareemsvendorsroot