Information Developer

Job Description

Description and RequirementsBMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.Every BMC employee has the potential to have a tremendous impact on customer success and when customers thrive, we all do.BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.The Information Developer is a writing member of the IDD team with responsibility for authoring and updating content for BMC software products.Responsibilities include:Contribute to the development of high-quality technical documentation by working with writers and engineers to scope, design, edit, and publish technical content as directed by lead information developers and more senior writers.Interactively contribute to the documentation creation and maintenance process.Under direction of IDD management and lead information developers, take ownership of the documentation for a product area, follow through and complete the product cycle, and report accurate and timely status for all assignments.Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules.Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedbackBalance work volume and quality, and appropriately escalate issues to management.Collaborate with senior writers and editors in all locations to ensure adherence to the prescribed style guide for the seamless flow of information to our customers.Monitor problem tracking to identify documentation problems or changes and trends in product usability issues.Work with lead information developers and editors to understand concepts for optimizing documentation.Initiate and recommend creative ways to improve technical information deliverables and processes.Maintain a good working relationship with individuals internal and external to IDD and BMC.Position RequirementsExperience developing technical documentation for enterprise software audiencesHands-on experience with accepted team collaboration, authoring and publishing toolsDemonstrate excellent communication and interpersonal skills with ability to effectively work with global and culturally diverse departments and groupsAbility to adjust priorities and quickly learn new technologies and software applicationsAbility to effectively handle multiple projectsAbility to quickly learn new technologies and software applicationsRecent experience developing documentation with a wiki authoring toolExperience writing documentation for mainframe technologies or applications (Added advantage)It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. BMC never asks for payment from individuals seeking employment with the company. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page .,

Keyskills :
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