Infosys BPM planning to conduct walkin interview for L1 helpdesk Pune

Job Description

Infosys BPM planning to conduct walk-in interview for L1 helpdesk Pune, PFB details.Please mention DS Deepika on top of your resume.Venue:45-B Wing, Kapila Towers, Behind Dr. Batra,Ambedkar road near Pune RTO & Railway Station,Pune 41100POC : Nandini RavindraDate and timings : 13-March-2019 10.00amYrs of exp : 0 to 3 years of experience.Designation : Technical Process Executive / Senior Technical Process ExecutiveLocation: PuneShift : Night Shift/ rotational shiftDomain : VoicePosition SummaryExecute transactions as per prescribed guidelines and timelines. Follow predefined procedures with the objective to meet performance parameters.Required skill setCommunication and Customer Service SkillsActive listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesDisplay Ownership and accountabilityo Quickly build trust and confidence with customero Own and resolve customer issues efficiently, effectively and empatheticallyExcellent comprehension and articulation skillsExcellent communication skills verbal and writtenDemonstrate positive attitudeo Willingness to learn and open to feedbacko Helpfulo Patience and perseveranceAnalytical and Problem solving skillsAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issuesProblem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficientlyAble to identify sales opportunities and upsellingTime Management SkillsBeing proactive and show the utmost respect for customers timeGood time management, ensuring all contacts with customers add valueAbility to MultitaskComputer skillsGeneral support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etcKnowledge on basic concepts of networking.Working knowledge of MS OfficeMandatory requirement for experienced candidates:Technical knowledge/expertise to support technical help related queries and trouble shooting.Technical/troubleshooting knowledge of mobile operating systems (iOS, Andrioid, Windows)Minimum 1 year experience in a L1 desk / tech support process providing remote support for Laptops / Desktops / Network Issues / MS office products like Windows 10, Bitlocker etc. Printer Configuration etc.Additional Desired Experience and skill set for E-TAC:PBX Administration Avaya or similarAnti-Virus & IT Security best practices implementation & administrationProcess compliance Knowledge of the ITIL FrameworkWindows XP 10 OS support experienceKnowledge of McAfee productsAdditional Desired Experience and skill set for CE-TAC:Knowledge of S&P Domain, ApplicationsKnowledge of F&A Domain, ApplicationsKnowledge of SAPJob duties and responsibilitiesEffectively resolve L1 helpdesk queries as per deliverables outlinedEnsure appropriate documentation of the interaction on the customers account in the prescribed formatExecute transactions as per prescribed guidelines and timelinesEnsure that performance parameters are met to meet SLA targetsEnsure customer/user confidentiality and data protection at all timesEducation and other requirementGraduation/ Engineering Graduate/ B.Sc. (Computer Science) or any technical degree / diploma required.Fresher/ 2A - Experience (12-18 Months)3A Experience >18 monthsWillingness to work in rotational shifts/Night ShiftsIMP NOTE : Must carry mandatory Documents while attending interview :Appointment & Relieving letter (Previous Employers if applicable)Current employer offer letter and Salary revision letter with annexure (if applicable) whichever pertains to your current salary.Last 3 months salary slips.10th Mark Sheet & Board Certificate12th Mark sheet & Board CertificateAll Graduation Mark Sheets (Each year separate mark Sheet or consolidated mark sheet& University Certificate)All Post-Graduation Mark Sheets or consolidated mark sheet & University Certificate.(if applicable).ID Proof Pan cardAddress Proof Aadhar card/Voter ID/Passport/Driving licenseResumePassport Size PhotoDisclaimer:Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.Original Government ID card is must for Security Clearance.Please ask your friends /Colleagues also to walk for the drive if their profile matches the requirementThanks & Regards,Deepika CSenior Recruiter | Talent Acquisition-India | HR

Keyskills :
windowshelpdeskframeworknetworkingtroubleshootingsystemsechnologysupportoperatingtechsupportsoftwaresupport