hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Infrastructure Service Management

5.00 to 10.00 Years   Pune   19 Aug, 2020
Accenture
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Infrastructure Service Management
  • Good To Have Skills :Change Management
  • Job Requirements :
      • Key Responsibilities : Work towards meeting or exceeding defined goals Carryout root cause analysis for recurring incidents, trend analysis and identify actions and service improvement plans to prevent the same Work with Incident Management, Shift Operations and L3 Teams to improve incident handling and resolution to reduce critical incidents and outage
      • Technical Experience : 1 Ensure quality of service delivered to the customer through the GNOC operations team 2 Focus on determining and meeting the customer needs and demands, within the agreed support model and standards 3 Focus on SLA adherence for the services provided towards the customer 4 Handle escalations with clients and manage client relations
      • Professional Attributes : A reputation for self motivation, integrity, cultural sensitivity, strong interpersonal skills and written communication skills, Ability to abstract complex and detailed technical items and present to senior management
      • Educational Qualification : Bachelors Degree in Electronics/Computers Minimum 5 to 10 yrs of experience of service management
    • Additional Information : ITIL V3 certification Project mgt certification would be an advantage
,

Keyskills :
root cause analysisquality of serviceservice improvement plansroot causetrend analysisincident handlingincident managementservice improvementInfrastructure Service Management

APPLY NOW

Infrastructure Service Management Related Jobs

© 2019 Hireejobs All Rights Reserved