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Inside Sales Account Manager

7.00 to 12.00 Years   Pune   14 May, 2020
fluidonomics Solutions LLP
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Roles and Responsibilities Project Management

  • Ensures successful delivery and adoption of client engagements
  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
  • Completes detailed software requirements documentation
  • Manages day-to-day operational aspects of a project and scope, and resolves and/or escalates issues in a timely fashion
  • Effectively applies methodologies and meets project standards
  • Identifies resources needed and assigns individual responsibilities
  • Reviews deliverables prepared by team before passing on to the clientMinimizes our exposure and risk on project
  • Ensures project documents are complete, current, and stored appropriately
  • Tracks and reports team hours and expenses on a weekly basis
  • Manages project budget, analyzes project profitability, revenue, and margins
  • Facilitates team and client meetings effectively
  • Holds regular status meetings with project team
  • Effectively communicates relevant project information to Executive Leadership Team
Client Management
  • Builds and maintains strong client relationships by delivering high quality work products and deliverable Strong empathy for clients
  • Manages day-to-day client interaction; sets and manages client expectations
  • Develops deep and meaningful relationships with clients that foster lasting ties
  • Communicates effectively with clients to identify needs and evaluate alternative business solutions including interacting with senior executives to articulate value proposition and exploring new opportunities
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Builds a knowledge base of each client s business, organization and objectives.
  • Understands how to communicate difficult/sensitive information tactfully.
  • Proactively identifies and addresses project risks and prevents these from turning into critical issues.
Technical Understanding
  • Possesses a thorough understanding of products, capabilities and features
  • Understand customer s operational and technical structure to formulate how solutions can integrate and co-exist with other systems
Business Development
  • Identifies business development and add-on sales opportunities as they relate to a client project
  • Engages with the Senior Account Executive or Executive Leadership Team as appropriate to help capitalize on these opportunities.
  • Strong client management skills including interactions with Senior Executives on the client side (VPs and Sr. Director level)
  • Strong technical project management experience
  • Excellent writing and communication skills
Work with cross-functional teams
  • Executive Leadership to set key metrics and objectives
  • Product Management driving product road map
  • Sales for cross-sell and up-sell opportunities client retention
  • Marketing marketing to existing clients
  • Finance for Billing, AR forecasting
  • Engineering DATA to drive customer outcomes ensure there is customer feedback process
,

Keyskills :
keymetrics clientside insidesales salesaccount knowledgebase clientretention clientmanagement managementskills projectmanagement productmanagement businesssolutions clientinteraction businessdevelopment communicationskills executiveleadershi

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