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Inviting Candidates for Subject Matter Expert

8.00 to 10.00 Years   Pune   24 Aug, 2022
Accenture
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com
    • Project Role :Tech Delivery Subject Matter Expert
    • Project Role Description :Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes.
    • Management Level :8
    • Work Experience :8-10 years
    • Work location :Indore
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : NEED RESORCES FOR INDORE LOCATION A Managing NOC operations for overall health and availability of the MPLS network, L1/L2/L3 Network timely report and resolution of issues as per allocated service levels B Troubleshooting of IP devices, IP Network faults in Fronthaul, Midhaul and backhaul network within allocated time window C Troubleshooting of issues escalated by Customer support team within associated SLAs D Troubleshooting escalated services issues within associated SLAs E Raising Trouble T
        • Technical Experience : 1 Responding in real time to Incidents/Faults escalated by Monitoring / L1 Fault Management Teams that require an additional level of knowledge/expertise to resolve or provide a work around within the agreed upon target 2 Cooperate with Incident Management team in the War room during the Emergency P1/P2/P3 Incident Handling process and provide inputs regarding the technical aspects of the case for Incident Report preparation post outage resolution
        • Professional Attributes : A Should have experience in working in a dynamic environment, following agile methodologies and leading a team of 10-15 people b Should be excellent in communication, analytical skills, presentation skills, ability to multitask and handle changing priorities
        • Educational Qualification : 1 Bachelors Degree in Electronics/Communication Engineering
      • Additional Information : NEED RESORCES FOR INDORE LOCATION
    ,

Keyskills :
customer relationsslaqualitysmereportingmpls networknoc operationsservice levelsbusiness acumencustomer support

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