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IT Operations Analyst

3.00 to 5.00 Years   Pune   02 Sep, 2021
Wolters Kluwer (WKL)
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

Years of Experience required 3 5 Years Deep knowledge on Virtualization technologies like Vmware/Citrix Should have worked on installation/migration/upgradation of Windows 2012/2016 servers Troubleshooting issues with Windows 2012/2016 servers. Experience on supporting application like Web apps, Websites and application hosted on IIS. Hands on Experience on IIS administration. Knowledge of application deployment tools and deployment processes. Incident and change management process knowledge ITIL is preferred Good Understanding about Networking tools and Network related troubleshooting Good understanding on storage and backup administration Good Understanding and troubleshooting skills on Active Directory/GPO/DHCP/DNS ITIL experience and experience on Release and Build deployment experience Monitoring tool(SCOM,F5,AppDynamics,PRTG,Pagerduty) Understanding of ticketing tools like Service Now and Jira Basic knowledge on MS SQL or MYSQL Databases Should have worked on any Cloud technology(Azure or AWS) where IAAS /PAAS is implemented and certification will be an added advantage Experience on Application Operations Support will be preferred.JOB QUALIFICATIONS/ OTHER SPECS:

  • Degree in Computer Science or equivalent and work experience
  • Minimum 3 years of experience with MS Windows client and server operating systems, including knowledge of user management, file system management, Active Directory, group policies, firewalls and registry usage.
  • Minimum 1 years of experience with any Cloud technology (Azure or AWS)
  • Minimum 1 year of experience working with Microsoft Internet Information Server (IIS) with knowledge of advanced administration
  • Ability to collaborate effectively at all levels and functions
  • Strong client-service orientation
  • Sound business acumen and strategic skills
  • Excellent oral, written and interpersonal communication skills; including strong presentation skills.
  • A positive attitude and the ability to thrive in a collaborative environment.
  • Outstanding organizational skills
  • Ability to collaborate effectively at all levels and functions
  • Strong client-service orientation
  • A positive attitude and the ability to thrive in a collaborative environment.
Other DutiesAny other duties as assigned by the Supervisor.,

Keyskills :
customer relationsreportingmisslaaccountsms sqlfile systemticketing toolsuser managementbusiness acumenactive directorycomputer science

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