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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 3.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Technical Support / HelpdeskCustomer Care Executive (Call Centre) |
| EmploymentType | Full-time |
Hiring for leading MNC in PuneMandatory Requirements -Only Graduate fresher or experience | Undergraduate with min 1 year International voice experienceMandatory Understanding of Computer Systems and troubleshooting skills on areas of -Network ConnectivityWindows OSApplication SupportTelecom DevicesInternet BrowserSoftware InstallationHardware Devices (Laptop/Desktop/Phone Systems)Ability to diagnose and resolve basic technical issues.Understanding of ITIL Framework. Working knowledge of Incident Management and Request Management workflows.Hand on knowledge on any Remote Assistance Tools (Dameware, Teamviewer, etc)Role and Responsibility -Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsPackage- till 21 K In hand + + IncentivesLocation- Magarpatta / Kharadi, PuneCALL NOW 9673646045 / 9579152516 / 7620078798
Keyskills :
customer supporttech support service desktechnical support desktop supporttroubleshooting customer careapplication support