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IT Support Engineer

2.00 to 6.00 Years   Pune   11 Apr, 2020
Loy Logic
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareNetwork / System Administration
EmploymentTypeFull-time

Job Description

LOYLOGIC - IT Support Engineer LOYLOGIC Job Posting search engine (e.g. Sales engineer Paris) Vacancy details Vacancy details Position description

As a IT Support Engineer, you will be responsible for providing technical assistance and support to e - commercee - payment applications for our global clients and stakeholders. You will be working on Java - based cloud - hosted applications with the IT team that emphasizes agility and efficiency to ensure high client and user satisfaction levels.

What you will do

Track and action incident, request and problem tickets submitted via ticketing tool and emails

  • Troubleshoot and investigate application functionality related issues and work collaboratively with other functional areas in IT to resolve issues
  • Monitor applications and infrastructure on a daily basis, investigate and mitigate any abnormalities in the applications collaboratively with IT Team
  • Research and propose solutions to enhance uptime, efficiency, and recoverability of systems
  • Suggest improvement in the process or application to reduce the time to resolve an issue
  • Meet or exceed client service levels as well as user satisfaction levels
  • Provide periodic updates about investigations to the clients and stakeholders. Publish RCA report upon the conclusion of the investigation
  • Document clear and concise technical, application and business knowledge in the form of notes and manuals
  • Build tools or scripts to automate or assist in resolving issueproblem tickets
  • Ask customersclients targeted questions to quickly understand the root of the problem
  • Participate in 24x7 (including holidays) on - call roaster based support for high - priority incidents.

    • What you will need

      • Bachelor of Engineering (BEB.Tech)
      • Minimum 2 years experience as IT support analyst
      • Experience with Java web technologies and Amazon web services
      • Good knowledge of relational database and UnixLinux commands with hands - on scripting experience
      • Ability to diagnose and troubleshoot basic technical issues through log analysis
      • Excellent listening and questioning skills, combined with the ability to interact confidently with clients and stakeholders through calls and emails to establish what the problem is and explain the solution
      • Experience in monitoring application and infrastructure
      • Strong problem - solving skills.

        • Loylogic is the world s leading innovator and creator of points experiences, insights, commerce and engagement. By tantalizing members with more choices and arming programs with insights on behavior anticipating both present and future needs we deliver powerful solutions that amplify engagement and build loyalty.

          Founded in 2005 with offices around the world and a global content network of more than 500 merchants and 2,000 online stores offering millions products and services, Loylogic, the new paradigm of points - based e - commerce and e - payment solutions, is the partner that the world s leading loyalty programs trust with making their points and miles loved more. For more information please visit loylogic.com.

          Our goodies for you:

          Competitive salary dependent on experience Office location on a non traffic road Chief Joy Officer and Personal Coach Internal incentive program Anniversary bonus Annual Team Outing and regular Team events

,

Keyskills :
business knowledgenetworking operating systemsswitches amazon web servicesweb services log analysistroubleshooting

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