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It Support Specialist

2.00 to 7.00 Years   Pune,Bangalore, Chennai, Noida, Hyderabad, Gurugram, Kolkata, Mumbai City, Delhi   31 Jan, 2025
Logix Incorporation
Job LocationPune,Bangalore, Chennai, Noida, Hyderabad, Gurugram, Kolkata, Mumbai City, Delhi
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Logix Incorporation is excited to offer a full-time, work-from-home opportunity for the position of IT Support Specialist . We are seeking a strong leader to guide our sales team and drive success.Key Responsibilities
    1. Technical Support and Troubleshooting:
      • Provide first-line IT support for hardware, software, and network-related issues.
      • Diagnose and resolve technical problems efficiently, including remote troubleshooting for agents and teams.
      • Escalate unresolved issues to senior IT staff or external vendors as needed.
    2. Account and Credential Management:
      • Maintain an up-to-date and secure record of all login credentials and accounts with utmost accuracy and privacy.
      • Regularly audit and update user permissions based on roles and organizational requirements.
      • Ensure compliance with data security protocols and industry standards.
    3. Remote Support:
      • Troubleshoot and resolve issues for remote employees using remote support tools.
      • Provide guidance on using company software and tools effectively in a remote setup.
      • Monitor the IT systems for remote employees to ensure smooth operations.
    4. Hosting and Domain Management:
      • Manage and maintain company hosting accounts and domain registrations.
      • Configure and troubleshoot issues related to website hosting, email servers, and DNS settings.
      • Collaborate with external hosting providers for upgrades or problem resolution.
    5. System Maintenance and Security:
      • Ensure the smooth operation and security of IT infrastructure, including firewalls, antivirus, and other protective measures.
      • Conduct regular system updates, patches, and backups.
      • Monitor and report on system performance and uptime.
    6. Data Management:
      • Organize and maintain critical IT documentation, including device inventories, system configurations, and user guides.
      • Ensure proper storage, backup, and accessibility of company data.
    7. User Training and Support:
      • Train users on best practices for maintaining cybersecurity and using IT systems effectively.
      • Prepare guides and FAQs for common IT tasks and issues.
    8. Collaboration and Vendor Coordination:
      • Collaborate with cross-functional teams to resolve IT-related challenges.
      • Work with external vendors for equipment procurement, software updates, and maintenance.
    Skills and Qualifications
    • Education: Bachelors degree in Computer Science, IT, or a related field (or equivalent experience).
    • Experience: 2 years in IT support or a similar role.
    • Technical Skills:
      • Proficiency in troubleshooting hardware, software, and network issues.
      • Hands-on experience with remote support tools like TeamViewer, AnyDesk, etc.
      • Knowledge of hosting platforms (e.g., cPanel, AWS, Google Cloud) and domain management.
      • Familiarity with Windows, macOS, and Linux environments.
      • Understanding of DNS, email configurations, and server management.
    • Soft Skills:
      • Strong problem-solving and analytical skills.
      • Excellent communication skills, both verbal and written.
      • Ability to manage multiple tasks and prioritize effectively.
    If you are interested in this opportunity, please submit your resume to kabirhaldar4444@gmail.com. For any inquiries or to express your interest via WhatsApp, please contact hidden_mobile. Be sure to include IT Support SpecialistApplication - [Your Name] in your message.Best regards,Logix Incorporation

Keyskills :
it supporttroubleshooting

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