Junior ServiceNow Developer

Job Description

Job Title: Junior ServiceNow Developer Location: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager. Introduction: The ServiceNow Developer is responsible to design and develop/implement ServiceNow solutions. Provide technical & architectural guidance to high performing peers . This role will work with the Systems and Service Management leadership, IT service owners, process owners and various service delivery groups to develop technical solutions that satisfy the business needs of the bank to a high quality.
• Build technical solutions based on user stories & requirements
• Deliver solutions using Agile software development processes
• Understand the current as is processes and deliver toolset changes as required
• Customisation or development of enhancement requests for existing ITSM/ITOM tools and processes
• Take care of end to end development activities for a specific enhancement, defect fixes or project as an individual contributor
• Work closely with BA s, Architects, Testing team, Support and process teams
• Work closely with vendor resources to meet development deadlines in case of larger projects
What we re looking for: Technical Knowledge: Has good hands on development knowledge with strong scripting/ coding knowledge on ServiceNow.
• Good ITIL, ITSM & ITOM processes
• Hands on development experience with ServiceNow
• Provide software coding and customization
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.
Exposure to the follow key modules in ServiceNow is required:
• Incident/Problem/Change
• CMDB, Asset
• Orchestration (Preferable, not essential)
• Knowledge
• Service (Request) Catalog
Demonstrable experience in following Technical concepts of ServiceNow is MUST
• Expert in JavaScript
• Hands on serviceNow development
• Flow/ workflow Configuration
• Working knowledge on integrations
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc)
Skills that will help you in the role:
• Working experience in ServiceNow Discovery (Preferable, not essential )
• Ability to interface and develop with Java/J2EE backend technologies
• Working knowledge of Active Directory, LDAP, SSO
• Working knowledge of web applications, networks, protocols and email (SMTP, POP3)
The following Certifications are an added advantage.
• Certified System Administrator
• Certified Application Developer
• Certified Implementation Specialist
• ITIL v3
Communication Expresses self in a knowledgeable, coherent and confident manner in a variety of situations:
• Articulates concepts in day-to-day situations or in presentations to audiences at all levels
• Clearly defines the purpose of formal discussions (e.g. via one-on-ones, group meetings)
• Presents information in a clear, concise, easily understood manner
Delivery & Project Management: Holds working knowledge in concepts and practices of delivery:
• Clear knowledge of project lifecycles and can describe major phases and milestones within a project
• Can identify common types of risks / issues and where project dependencies exist; maintains simple RAID
Leadership: Holds working knowledge in concepts and practices of Leadership :
• Develops presentations to influence others
• Contributes to and encourages ideas; builds on suggestions of others, leads by example
• Inspires confidence by making and honouring commitments; demonstrates competence
Management: Holds working knowledge in concepts and practices of Management is a plus:
• Can identify and map stakeholders of the project
• Experienced in working in a team, creating and managing project plans and coordinating others
• Able to identify priorities and adapt as needed
• Manages time well and deliver user stories within estimated times
Team Working Works collaboratively with others, achieving a greater contribution by working together rather than alone:
• Works co-operatively towards common goals with relevant colleagues, team, department and the firm
• Consideration is given to colleagues at all times
• Work involving other team members is coordinated and planned
• Shares information with others and solicits advice
Customer Focus Establishes and maintains effective relationships with clients and gains their trust and respect:
• Actively seeks to understand customer requirements and expectations
• Builds strong relationships with the team members and seeks knowledge from the senior resources when needed
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Keyskills :
risk management frameworkweb servicesuser storiesmusic makingproject plansrisk management