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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Security / Detective Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Principle Responsibi-litiesPrepares yearly, monthly and weekly execution plans for PSA scheduled service visits.Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer s expectations and performs follow-up with the customer, as needed.Answers any customer inquiries and resolves or escalates customer issues, as appropriate.Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.Coordinates unplanned Service visits (matches appropriate Technician to the customer need).Facilitates Truck-based Service Operations reviews to discuss results (KPIs) and presents areas of improvement to drive team performance (e.g. L&M pipeline management, labor utilization, PSA cost variance, accounts receivable/ outstanding claims issues and customer satisfaction issues).Facilitates administration of parts ordering, availability and warranty claims.Any Graduate,
Keyskills :
serviceoperationspipelinemanagementcustomersatisfactionpipelinemanagementoperationscompletionavailabilitycommunicationartsderingteamperfmanceperfmance