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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Opening: 4 | Location: Pune, India | Experience: 1 yearL1 L2 Technical Support Engineer - Mithi L1 L2 Technical Support Engineer L1 L2 Technical Support EngineerRequired Qualifications & ExperienceYou are a science or engineering graduate (BSc/ MCS/ BCA/ MCA/ BE or equivalent). You have experience in providing Linux and Networking technical support to customers. You have strong Linux or UNIX server administration skills and are familiar with the installation and configuration of Linux or UNIX operating systems and setup and operation of TCP/ IP networking on Linux or UNIX systems. You are familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols. You have excellent spoken and written communication skills (English & Hindi) You are a peoples person and a good listener. You have the necessary patience, maturity and gumption to handle customers at all levels. You have a sharp troubleshooters mind. You can express problems, causes, diagnosis and solutions in a clear concise manner (written, spoken and in English) Your work schedule will be flexible, therefore you would be handling customer in- bound calls, chats and tickets sometimes during evenings, weekends or holidays. You would troubleshoot and respond to customer tickets within SLA commitments. You would be updating and maintaining the customer information database as well resolving technical issues through diligent research, reproduction and troubleshooting. You will directly work with other technical support staff and engineering to resolve problems. You would need to liaison with product developers to handle escalations. Max file size allowed: 2MB. Allowed file formats: doc, docx, pdf,
Keyskills :
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