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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job Opening Details back to list Reference Code: RRF003943 Job Title: L2 LCM Engineer Category: Understand the Acqueon Products. Provide Level 1 support to all the existing customers deployed across globe.This involves, identifying the incident and making necessary corrective action. Understand the clients business needs in order to work on the incidents/changes requested. Meet SLAs for incidents raised. Must work in Shifts and provide on call support over the weekend. Analytical Thinking, Problem solving and troubleshooting skills. Must have contact center knowledge and worked on implementation of complete contact center suite or a component of Contact center - For eg. ACD,CTI, Dialer, Logger, etc.Good in SQL. Able to execute / frame new query, Schedule DB jobs, DB backup etc.Good Communication Skills Key SkillsGood knowledge of SQL is Required.Contact Centre product support, Good experience Any dialer eg.( Aspect, Genysis , Cisco, Avaya Etc. ) Key Skills: LCM Location: PUN Required Experience: Min 3 yrs Positions: 1 Contact Person: Swapnil Gaikwad Email ID: swapnil.gaikwad@servion.com,
Keyskills :
configurationmanagement net agile ant contactcenter productsupport problemsolving communicationskills sql acd lcm email business schedule communication implementation troubleshooting ACD vaya